White Papers

  • a different approach to managing information by Jim Vaselopulos - Partner, PSC Group March 2006 The most pronounced differentiator in business today is information. The ability to quickly access, absorb, and process information into tangible market value is paramount in ...
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  • A key element to reaching customer relationship “utopia” is an effective Customer Relationship Management (CRM) system that not only takes advantage of the latest technology, it is embraced by the employees using the system as part of their daily routine.  ...
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  • Each year thousands of articles are written, countless books are published and as many hours as it took to create these works are spent in classrooms teaching people how to manage projects.   Yet the end result of all this ...
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  • Every once and a while something new crops up on the business landscape that truly makes you stand back and think.  In most cases I have found that the lasting ideas are so simple and pragmatic that you wonder how ...
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  • Web 2.0 technologies are moving us beyond e-mail and into the world of true collaboration. With “hot” consumer products from Google, MySpace, YouTube, Wiki’s, Blogs, Chat Rooms, Instant Messaging and Smart Phones, the business community is poised to make its ...
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  • Today’s BPM model is more dynamic than static. It is focused more on individual behavior, human driven events and business rules that are in a constant state of change. It is about extending process automation across business silos in order ...
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  • We have heard much about taking an architectural approach to solving our back-office integration. However, what we have been calling systems integration shortsidedly addresses the only the technology – installing an application and integrating it with the IT infrastructure. What ...
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  • Technology is too costly and too crucial for business success to choose without a thorough process that identifies your business needs and then matches best software solution.
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  • CRM is not just product. It is a way to think, a way to run your business, a part of your corporate collaboration strategy.
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  • LAMP describes the architecture that relies on the open source community built on Linux, Apache, MySQL and PHP, Perl, or Python for an open source operating system, open source web server, open source database, and open source programming language for ...
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  • More of a book than a white paper, It's All About Time is a non-technical explanation of what it will take to successfully participate in the Supply Chain (and business in general) of the 21st Century.
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  • We are in a different “ERP World.” Collaboration in a global market place is the mantra. ERP is now spreading its reach outside of its traditional domain to customers and suppliers everywhere. The steady stream of mergers and acquisitions is ...
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  • In today’s rapidly changing business environment, it is becoming increasingly hard to keep up with customers and consumers. The problem for many of us is that we can’t get our systems to work any faster much less change them quickly ...
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  • Most strategic initiatives require some degree of human and business integration. Success relies on improving how work gets done, yet projects tend to minimize or ignore this concept. Project teams can’t make this happen. Faced with accomplishing specific tasks, they ...
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  • The new Federal Rules of Civil Procedure (FRCP), which took effect in December 2006, has changed the way companies are required to handle electronic documents. They are putting resources in place to gain better understanding of their electronically stored information ...
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  • To remain competitive and insure optimum performance, companies need to know what is “happening” as it happens (or even before it is about to happen). If there is a problem, then they need to know how to find it and ...
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  • Technology in the new century has accelerated our manual processes to light speed. People are working quicker, if not at a more frantic pace. Faster, however is not necessarily smarter, and this is the problem. We have engaged technology, but ...
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  • This is an updated version of one of our oldest and most popular white papers. Although the title may not be grammatically correct, the message is clear. We are shifting our interest to integration and architectures. Business Intelligence, Web Services, ...
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  • Businesses are refocusing on increasing productivity at the worker level, while at the same time, continuing to reduce costs. According to a recent survey, 83% of the respondents want to deliver critical information to employees while they are carrying out ...
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  • An overview of how Microsoft Dynamics AX is an integrated, adaptable business management solution that helps you and your people make business decisions with greater confidence.
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  • Microsoft Dynamics CRM is a full customer relationship management (CRM) suite with marketing, sales, and service capabilities that are fast, familiar, and flexible, helping businesses of all sizes to find, win, and grow profitable customer relationships.
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  • An overview of how Microsoft Dynamics CRM Online combines your everyday productivity applications with powerful CRM software accessed over the internet to improve marketing, boost sales and bolster customer service interactions.
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